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Contact Us

Welcome to EM-Smart Store. Before contacting us, you may find the answer to your question in our FAQ.

▸Customer Service
E-mail: sales@em-smart.com
WhatsApp: +86 19972090587
Online Service: Mon-Fri 8 am-6 pm (GMT+8)

▸Save More When You Buy in Bulk
We also offer optimized bulk pricing. If you're looking to purchase multiple units, feel free to contact us via WhatsApp (86-13537860327) for better prices and quicker assistance.

▸PR Contact: marketing@em-smart.com

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Company Address
21F, Chuangxinghui Free Trade Finance Building, Guanggu 3rd Road, No.777, East Lake High-Tech Development Zone, Wuhan, China

▸Welcome to EM-Smart
Please feel free to reach out to us via phone or email or WhatsApp or following form or pay a visit to our office and factory at our physical address at any time. With 26 years' laser industry experience, EM-Smart team is ready to offer you the best price and advise you on the best solution for your needs.

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Need Help?

To us, design has a broader purpose and as you can read about on this website, we are on a mission. 

General Office

21F, Chuangxinghui Free Trade Finance Building, Guanggu 3rd Road, No.777, East Lake High-Tech Development Zone, Wuhan, China

Call Us

+1 (617)8933267

Working Hour

Mon – Fri, 7:30 AM – 4:00 PM PT
Sat, 8:00 AM – 1:00 PM PT
Sun, Closed

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30 Days Free Returns
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24/7 Customer Support
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Aftersale Guarantees

12-Month Warranty

All our products come with a comprehensive 12-month warranty covering manufacturing defects and hardware failures. Our dedicated support team will help you with repairs, replacements, or technical assistance throughout the warranty period.

15-Day Return Policy

Not completely satisfied with your purchase? You can return any item within 14 days of delivery for a full refund. Items must be in original condition with all packaging and accessories included. Return shipping is free for defective items.

Lifetime Support

Our Lifetime Support commitment is our ultimate promise to you. We stand behind every machine for its entire lifespan. No matter the question or issue—from setup guidance to advanced operation—our dedicated team of experts is just an email away, ready to provide you with clear, professional answers whenever you need them.