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During the Super Bowl Sale event, special coupon codes will be issued for the following models:Dual 2 (€300 off), Dual SE (€500 off), and Basic 1R (€400 off). You can find the coupon code in the product description section on the product page. Simply copy the code and paste it at checkout to purchase at the promotional price.
Yes. The event discount code can be combined with one additional coupon code at checkout, for a maximum of two codes applied to a single order.
No. This Super Bowl promotion applies only to the three specified models: Dual 2, Dual SE, and nova. Other machines are not included in this event.
We support a wide range of secure payment methods, including PayPal, Visa, Mastercard, American Express(AMEX), UnionPay, Apple Pay, Google Pay, Shop Pay, Klarna, and multiple local payment options.
All available payment methods will be displayed at checkout for your convenience.
For shipments dispatched from China, we provide DDP service.
For shipments dispatched from overseas warehouses, DDP service is not available.
If you have any special requirements, please contact us at service@em-smart.com.
We can issue the commercial invoice for you.
Yes. Please write an email to us, and indicate the products you want to buy and the relevant information of yourself or your company in the email.
We offer free shipping to most European countries, while a small number of countries may require additional shipping fees.
For non-EU countries, import duties and taxes must be paid by the recipient.
We cooperate with several logistics companies. If you need to specify a particular logistics provider, please contact us.
Usually the shipment will start within 3 days after your payment except for unexpected circumstances(e.g. out of stock, we will get in touch with you immediately). We will update you with the shipping status via email in the first place. You are also free to contact us via service@em-smart.com for your order’s latest status.
Delivery time depends on your chosen shipping method and various factors like holidays, shipping schedules, and your location. Estimated delivery time is typically 15-28 business days.
You may track your package via this site(https://www.17track.net/en/). You may also get the shipping information from the email sent by our customer service.
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